Night Auditor

DoubleTree Suites by Hilton Charlotte SouthPark; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

DoubleTree Suites by Hilton Charlotte SouthPark is seeking a Night Auditor to maintain financial accuracy during overnight hours and ensure guest satisfaction. The role reconciles daily revenue, prepares reports, and acts as the guest service point of contact between shifts.

Responsibilities include auditing procedures, balance of cash, wake-up call coordination, and operating the front office systems for the next day. A background in guest services and a high school diploma are preferred.

Qualifications

• Strong numerical and reconciliation skills.
• Ability to work independently overnight.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Professionalism and reliability under minimal supervision.

Responsibilities

• Conduct daily audit procedures in compliance with hotel and company standards.
• Verify and follow up on wake-up call requests.
• Balance and reconcile cash receipts and transactions, ensuring timely deposits.
• Reset front office systems and operations for the upcoming business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate actively in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

Skills

Numerical and reconciliation skills

Independent overnight work

Communication and guest service

Organizational and multitasking

Professionalism and reliability

Education

High school diploma or equivalent

Job description

Division DoubleTree Charlotte

Description

The Night Auditor plays a critical role in ensuring financial accuracy and guest satisfaction during overnight hours. This position reconciles daily revenue, prepares reports, and serves as the point of contact for guest services, maintaining operational continuity between shifts.

How You'll Shape The Experience & Future

• Conduct daily audit procedures in compliance with hotel and company standards.
• Verify and follow up on wake-up call requests.
• Balance and reconcile cash receipts and transactions, ensuring timely deposits.
• Reset front office systems and operations for the upcoming business day.
• Serve as Guest Service representative and Manager on Duty overnight.
• Operate the PBX system during the audit shift.
• Participate actively in front office meetings and training sessions.
• Greet and assist guests with a welcoming and professional demeanor.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong numerical and reconciliation skills with attention to accuracy.
• Ability to work independently and make sound decisions overnight.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Professionalism and reliability under minimal supervision.

Professional Experience

• Guest Service or Front Desk hospitality experience preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.