Overnight Hotel Manager & Guest Experience Lead

WizeHire, Inc; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A hospitality management company in Charlotte, NC, is seeking an Overnight Hotel Manager to oversee nightly operations. Key responsibilities include conducting night audits, handling guest issues and complaints, supervising front desk staff, and ensuring safety and security. The ideal candidate will have 1-2 years of experience in front office operations and strong communication skills. Weekend and holiday availability is required. The role offers a dynamic work environment with leadership responsibilities.

Qualifications

• 1-2 years in front office operations or night audit supervisory roles.
• Willingness to work weekends, holidays, and 3rd shift hours.

Responsibilities

• Reconcile daily financial activity and process payments.
• Act as the highest-ranking employee during the overnight shift.
• Supervise front desk operations and conduct security walkthroughs.
• Coordinate with housekeeping and maintenance for room readiness.
• Train, mentor, and supervise night staff.

Skills

Strong communication

Problem-solving

Conflict-resolution

Tools

Property Management Systems (PMS)

Hilton

Job description

A hospitality management company in Charlotte, NC, is seeking an Overnight Hotel Manager to oversee nightly operations. Key responsibilities include conducting night audits, handling guest issues and complaints, supervising front desk staff, and ensuring safety and security. The ideal candidate will have 1-2 years of experience in front office operations and strong communication skills. Weekend and holiday availability is required. The role offers a dynamic work environment with leadership responsibilities.