Overnight Hotel Auditor & Night Manager — Guest Services

Hampton Inn Jackson Hole; Jackson (WY); On-site; USD 25,000 - 39,000; Full time

Job summary

Hampton Inn Jackson Hole is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service in a professional, friendly manner. This role may serve as the manager-on-duty and ensures the overnight operation of the Front Office.

Responsibilities include posting charges, preparing daily revenue summaries, handling end-of-day procedures, assisting guests with check-in/out, and maintaining security and accuracy of financial records in a hotel environment.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Primarily indoor work environment within hotel facilities.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Attention to detail

Clear communication

Active listening

Computer skills

Tools

Computer applications

Job description

Hampton Inn Jackson Hole is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service in a professional, friendly manner. This role may serve as the manager-on-duty and ensures the overnight operation of the Front Office.

Responsibilities include posting charges, preparing daily revenue summaries, handling end-of-day procedures, assisting guests with check-in/out, and maintaining security and accuracy of financial records in a hotel environment.