Overnight Gym Guest Experience & Membership Advisor

24 Hour Fitness USA, LLC; Santa Ana (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to support the club’s member experience. You will greet members, answer questions, and help guests navigate memberships and services while maintaining a clean, welcoming environment.

The role emphasizes high-quality customer service, teamwork, and promoting available club promotions and Personal Training offerings during night hours.

Qualifications

• Required: strong customer service and communication skills.
• Proficiency with common computer applications.
• CPR/AED certification provided by 24 Hour Fitness.

Responsibilities

• Greet and assist members; answer questions and resolve concerns.
• Give club tours and explain amenities and memberships.
• Maintain a clean, safe club environment and assist during check-in.
• Promote in-club promotions and Personal Training services.
• Assist with onboarding new members and scheduling trainer sessions.

Skills

Customer service

Communication skills

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR/AED certification (included)

SSO training prior to front desk

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to support the club’s member experience. You will greet members, answer questions, and help guests navigate memberships and services while maintaining a clean, welcoming environment.

The role emphasizes high-quality customer service, teamwork, and promoting available club promotions and Personal Training offerings during night hours.