Overnight Guest Services Specialist

Rancho Cordova Homewood Suites by Hilton; Rancho Cordova (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee hotel discounts

Paid Vacation

Job summary

Rancho Cordova Homewood Suites by Hilton in Rancho Cordova, CA is seeking a Night Auditor to manage overnight front desk operations and guest services. You will verify charges, balance cash drawer, prepare reports, and assist guests with requests while maintaining accuracy and a friendly hospitality mindset.

Day-to-day duties include greeting guests, processing payments, and supporting hotel operations with integrity and teamwork.

Qualifications

• 6 months – 1+ year of Night Audit experience preferred.
• Desire to work overnight shifts.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to keep confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Keeps accurate accounts of cash, checks and credit transactions.
• Handles confidential information, including guest records, with integrity.
• Verifies room charges and rates; verifies register has starting cash.
• Manages daily paperwork including occupancy report, guest list and balance sheet.
• Submits reports to corporate office as appropriate.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Assists with continental breakfast preparation and replenishment.
• Performs duties of a Guest Service Agent, including laundry functions.
• May be required to make management decisions in the manager's absence.

Skills

Night audit experience

Customer service

Cash handling

Professional demeanor

Flexibility

Education

High school diploma

Tools

POS systems

Computer proficiency

Job description

Rancho Cordova Homewood Suites by Hilton in Rancho Cordova, CA is seeking a Night Auditor to manage overnight front desk operations and guest services. You will verify charges, balance cash drawer, prepare reports, and assist guests with requests while maintaining accuracy and a friendly hospitality mindset.

Day-to-day duties include greeting guests, processing payments, and supporting hotel operations with integrity and teamwork.