Overnight Guest Services & Night Audit Specialist

Ontario Trillium Foundation; Laredo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Employee hotel room discounts

Medical / Dental / Vision

Job summary

The hotel in Texas is seeking a Night Auditor to reconcile daily financial transactions and provide overnight guest services. This role requires attention to detail and the ability to work independently during late hours.

You will check guests in and out, maintain guest folios, handle payments, respond to guest requests, and follow brand standards. Training and safety procedures are part of daily tasks; teamwork and discretion are essential for excellent guest experiences.

Responsibilities

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest’s folios including posting payments, incidental charges, and rebates when necessary
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training within appropriate hotel established timelines
• Understand and execute all emergency policies and procedures as well as PIC checklist items
• Maintain cash drawer at the appropriate level and follow cash handling procedures
• Keep lobby and desk area clean and presentable at all times
• Communicate important shift information to the overnight team and management
• Move/lift items weighing up to 50 lbs as needed
• Adhere to all hotel rules and procedures while providing great guest experiences
• Verify front desk transactions and ensure required backups to the PMS
• Complete the PMS night audit procedures
• Print and distribute all reports and folios to guest rooms
• Communicate guest requests and safety concerns to the overnight staff
• Carry out other reasonable requests from hotel leadership
• Work with minimal supervision and prioritize guest satisfaction

Job description

The hotel in Texas is seeking a Night Auditor to reconcile daily financial transactions and provide overnight guest services. This role requires attention to detail and the ability to work independently during late hours.

You will check guests in and out, maintain guest folios, handle payments, respond to guest requests, and follow brand standards. Training and safety procedures are part of daily tasks; teamwork and discretion are essential for excellent guest experiences.