Overnight Guest Services - Part Time

GOEBEL FIXTURE COMPANY; Hooksett (NH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Optional 401k with employer match

Employee discounts at participating

On-demand pay with DailyPay

Refer a friend – bonus

Bonuses for guest score

Growth opportunities

Job summary

Fairfield Inn Hooksett is seeking an Overnight Guest Services Agent to manage guest registration, reservations, and inform guests about the hotel and area. This part-time role is based at Hooksett, NH, with weekend and holiday shifts.

You will greet guests, check in/out, handle payments, resolve issues, and coordinate with teammates to maintain room standards. Prior customer service experience and English proficiency are required; on-site work is mandatory.

Qualifications

• High school education or equivalent experience.
• 1+ year employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Hours required: Part Time 16-24 hours per week for shifts Overnight; Must be flexible; Weekends; Holidays

Responsibilities

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Skills

Customer service

English proficiency

On-site work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 8 Bell Avenue,Hooksett, NH, 03106,United States
• Base Pay $19.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Phone [phone]

Description

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Fairfield Inn Hooksett. This is a Part Timeposition located in Hooksett, NH. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Fairfield Inn Hooksett. This is a Part Timeposition located in Hooksett, NH. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Part Time 16-24 hours per week for shifts Overnight; Must be flexible; Weekends; Holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$19 Hourly

• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Fairfield Inn Hooksett

At the Fairfield Inn by Marriott Hooksett, your hotel experience will be what you make it! We are the closest hotel to Southern NH University located just 3 minutes from the campus. We are only minutes from downtown Manchester where you can enjoy dozens of pubs and restaurants from a variety of different cultures. Enjoy easy access to the SNHU Arena, Manchester/Boston International Airport and 35 minutes to the New Hampshire Motor Speedway. Our breakfast ambassador is always ready with hot coffee and a quick and healthy hot breakfast featuring eggs, sausage and much more. Our hotel has complimentary Wi-Fi and is 100% wireless, we have a 24 hour business center, newly renovated Indoor pool.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.