Overnight Guest Services - Full Time

GOEBEL FIXTURE COMPANY; Andover (MA); On-site; USD 53,726,000 - 55,793,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Employer 401k with match

Employee discounts at participating酒店

Job summary

La Quinta Inn & Suites Boston-Andover seeks an Overnight Guest Services Agent to warmly welcome guests, manage registrations, and assist with reservations. Located in Andover, MA, this full-time role requires a friendly, service-oriented mindset and the ability to work the 11pm–7am shift.

You will greet guests, check them in/out, answer questions about local attractions, and collaborate with team members to maintain hotel standards.

Qualifications

• High school education or equivalent experience.
• 1+ year of employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Overnight shift 11pm–7am; Tuesday through Saturday; must be flexible.

Responsibilities

• Greet guests and check in/out; handle room keys and hotel amenities.
• Manage reservations by phone, online, and in person.
• Respond to guest issues and resolve discrepancies in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Coordinate with staff to meet hotel standards and guest requests.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 131 River Rd,Andover, MA, 01810,United States
• Base Pay $19.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name Joe Maunsell
• Phone [phone]

Description

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at La Quinta Inn & Suites Boston-Andover. This is a Full Time position located in Andover, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at La Quinta Inn & Suites Boston-Andover. This is a Full Time position located in Andover, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for Overnight;Must be flexible;Weekends/ Holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• overnight 11pm to 7am and typical shift will be Tuesday through Saturday
  Must be flexible
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$19Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About La Quinta Inn & Suites Boston-Andover

La Quinta Inn & Suites Boston-Andover offers comfortable and convenient accommodations just outside of Boston. With modern amenities, spacious rooms, and complimentary breakfast, it's ideal for both business and leisure travelers. The hotel’s location provides easy access to downtown Boston, as well as nearby attractions like Canobie Lake Park and the Merrimack River. Whether you're visiting for work or play, La Quinta Inn & Suites Boston-Andover ensures a restful stay with friendly service in a relaxed .

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.