Overnight Guest Services Ambassador

Renaissance Flushing Marriott; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Vision Insurance

Employee discount

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Job summary

Meyer Jabara Hotels is seeking a Night Auditor to assist guests with check‑in and check‑out, balance accounts, and provide top‑level service in a fast‑paced hotel environment. You will handle cash and credit transactions, answer inquiries, and ensure accuracy across nightly reporting, while embracing company values and standards.

The role requires flexibility for overnight shifts, strong hospitality skills, and basic computer literacy.

Qualifications

• Customer service and cash handling experience is required.
• Must have schedule flexibility for overnight shifts, weekends and holidays.
• Requires proficiency in English and Chinese Mandarin is a plus.
• Must be able to multi‑task.
• Ability to learn quickly and work in a fast‑paced position with guest interaction.
• A true desire to satisfy the needs of others in a fast‑paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (maximum of 50 lbs).
• Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
• Must have a sense of humor.
• Must be self‑confident.
• Driver's license and reliable transportation including a clean driving record are required.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand. Display dignity and respect of others at all times.
• Assist guests with check‑in and check‑out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake‑up calls, future reservations, etc.
• Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Renaissance standards.
• Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Meyer Jabara Hotels is seeking a Night Auditor to assist guests with check‑in and check‑out, balance accounts, and provide top‑level service in a fast‑paced hotel environment. You will handle cash and credit transactions, answer inquiries, and ensure accuracy across nightly reporting, while embracing company values and standards.

The role requires flexibility for overnight shifts, strong hospitality skills, and basic computer literacy.