Overnight Guest Services Agent - 3rd Shift & Growth

mymvw; Honolulu (HI); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Free on-site employee parking

Complimentary coffee and tea

Employee breakroom amenities

Monthly & quarterly celebrations &

Local restaurant discounts

Discounted theme park tickets and car/

Job summary

Aqua Aston Hospitality (AAH) in Hawaii is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities, and highlight local activities.

You will respond to questions, coordinate with other departments to resolve issues, and ensure guest requests are met while assisting with bellman duties as needed. This is a casual, overnight role with a competitive hourly rate.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours of operations, and local areas of interest and activities.
• Active listening and positive response to guests' questions, concerns, and requests; contacts other departments to resolve issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, vending areas).
• Follow up with Owners/guests to ensure requests or problems are met to satisfaction.
• Answers telephone calls and routes them to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.

Job description

Aqua Aston Hospitality (AAH) in Hawaii is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities, and highlight local activities.

You will respond to questions, coordinate with other departments to resolve issues, and ensure guest requests are met while assisting with bellman duties as needed. This is a casual, overnight role with a competitive hourly rate.