Overnight Guest Services Agent – Villa & Experiences

mymvw; Kaanapali (HI); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Care

Growth and Development Opportunities

Free on-site employee parking

Complimentary breakroom amenities

Quarterly team luncheons and awards

Discounted theme park tickets

Local restaurant discounts

Rental car discounts

Community service opportunities

Job summary

Aqua Aston Hospitality (AAH) is seeking a Guest Services Agent in Hawaii to support villa check-ins, provide information on amenities and local activities, and ensure guest satisfaction. The role requires availability for third shift and involves coordinating with other departments to resolve guest requests.

The position offers comprehensive benefits, including health coverage, 401K, travel discounts, and development opportunities, with on-site parking and employee perks at the site.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.).
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.

Job description

Aqua Aston Hospitality (AAH) is seeking a Guest Services Agent in Hawaii to support villa check-ins, provide information on amenities and local activities, and ensure guest satisfaction. The role requires availability for third shift and involves coordinating with other departments to resolve guest requests.

The position offers comprehensive benefits, including health coverage, 401K, travel discounts, and development opportunities, with on-site parking and employee perks at the site.