Overnight Guest Service Representative

Extended Stay America Brea; Brea (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Competitive Compensation

Job summary

Extended Stay America Brea is seeking a customer-focused Guest Service Representative to join our team. You are the face of our hotel, aiding guests with check-in and check-out, front desk operations, and a range of guest interactions.

The ideal candidate takes pride in the lobby's look and feel, builds rapport quickly, and brings a passion for exceptional service to work each day.

Qualifications

• High School Diploma or GED required.
• Experience or familiarity with hospitality standards is a plus.
• Proficient in English; additional languages are helpful.

Responsibilities

• Greet guests with a friendly demeanor and check them in/out.
• Assist guests with registration and POS-related tasks.
• Answer phone calls and relay messages to management.
• Anticipate guest needs with a positive attitude.
• Address guest concerns and escalate when needed, following policy.
• Keep registration and payment records accurate and secure.
• Ensure health and quality standards are maintained.
• Represent Extended Stay America with a welcoming, professional image.

Skills

Customer service

Communication

Multitasking

Relationship building

Tact and empathy

Fast-paced environment

Education

High School Diploma/GED

Job description

Benefits/Perks

• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! We want to see you smile and be a proud team member with a drive to come to work!

Responsibilities

• Greet every guest with a smile


• Assist guests with the registration process


• Answer phone calls and take messages for management.


• Anticipate the needs of guests with a great attitude.


• Respond to guest concerns and resolve them appropriately, escalating to management when necessary. Report incidents accordingly to company policy.


• Maintain accurate records of registration and payment information and knowledge of the POS


• Ensure compliance with health and quality standards.


• Enjoy wearing our ESA green on your back.

Qualifications

• High School Diploma/GED required


• Familiarity with hospitality industry standards


• Knowledge of front desk operations and procedures


• Proficient in English; knowledge of other languages is a plus


• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations


• Ability to demonstrate genuine care for customers and employees


• Ability to work in a fast-paced environment