Overnight Guest Service Agent - NYC Concierge Experience

Roxyhotelnyc; City of Niagara Falls (NY); On-site; Full time

Job description

The Roxy Hotel is seeking an Overnight Guest Service Agent to join their Front Desk team. The GSA plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Responsibilities & Requirements

• Create memorable experiences for guests by ensuring a smooth arrival and departure
• Anticipating guests needs- always staying one step ahead
• Act as the liaison for each guest with all departments to create and maintain a positive guest experience
• Curate room customizations to the guest preferences to ensure the Roxy Hotel feels like their home away from home
• Being a positive and empathetic listener for all guest queries
• Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
• Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
• Flexible to work days, nights and weekends
• Familiar with Downtown NYC
• Hospitality/Hotel experience preferred
• Knowledge of Opera, Knowcross, Alice preferred

Job Type: Full-time

Pay: From $26.55 per hour

• 401(k)
• 401(k) matching (after 1 year)
• Flexible spending account
• Food provided
• Health insurance
• Paid time off for full-time Team Members