Director of Front Office | NYC Downtown Guest Leader

Roxy Hotel; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Roxy Hotel in New York, NY seeks a Director of Front Office Operations to lead the Front Office team in delivering exceptional guest service. You will ensure adherence to brand standards, supervise daily operations, and drive guest satisfaction while controlling costs.

You are a professional, team-oriented leader with at least 3 years of hotel Front Office management, comfortable with shift work including days/nights/weekends, and skilled in Alice, Dayforce, Sonifi and Revinate to optimize

Qualifications

• Minimum 3 years management experience in Hotel Front Office.
• Strong leadership and coaching skills.
• Proficiency with Front Office systems (Alice, Dayforce, Sonifi, Revinate).
• Ability to work 10-hour shifts including days, nights, weekends.

Responsibilities

• Oversee all Front Office operations and coach team.
• Create an empowering environment for staff.
• Hire, schedule, train, and supervise Front Office personnel.
• Assist Front Desk, Guest Services, and Front Service as needed.
• Handle guest requests and complaints professionally according to standards.
• Ensure payroll is processed accurately and on time each week.
• Respond to hotel emergencies and safety situations.
• Suggest improvements to increase guest satisfaction, revenues, and reduce costs.
• Develop and motivate Front Office team to grow within the department.
• Work on-site full-time; 10-hour shifts include days, nights, holidays, and weekends.

Skills

Leadership

Guest relations

Staff coaching

Tools

Alice

Dayforce

Sonifi

Revinate

Job description

The Roxy Hotel in New York, NY seeks a Director of Front Office Operations to lead the Front Office team in delivering exceptional guest service. You will ensure adherence to brand standards, supervise daily operations, and drive guest satisfaction while controlling costs.

You are a professional, team-oriented leader with at least 3 years of hotel Front Office management, comfortable with shift work including days/nights/weekends, and skilled in Alice, Dayforce, Sonifi and Revinate to optimize