Guest Service Agent

Roxyhotelnyc; New York (NY); On-site; USD 30,174 - 42,975; Full time

Benefits offered by this job

401(k)

401(k) matching (after 1 year)

Flexible spending account

Food provided

Health insurance

Paid time off for full-time Team Members

Job summary

A renowned New York hotel is looking for an Overnight Guest Service Agent to enhance the guest experience at the Front Desk. The role involves creating memorable stays, anticipating guest needs, and acting as a liaison to ensure customer satisfaction. Ideal candidates will have a background in hospitality, a familiarity with Downtown NYC, and be flexible to work various shifts. Exceptional communication and empathetic listening skills are essential for success in this position.

Qualifications

• Hospitality experience preferred, particularly in hotel settings.
• Knowledge of Downtown NYC is essential.
• Ability to create memorable guest experiences.

Responsibilities

• Ensure smooth arrivals and departures for guests.
• Anticipate guests' needs to enhance their stay.
• Act as a liaison between guests and hotel departments.

Skills

Guest service experience

Hospitality knowledge

Empathetic listening

Familiarity with Downtown NYC

Tools

Opera

Knowcross

Alice

Job description

Your request has been received, and we look forward to connecting with you in the next 24-48 hours.

The Roxy Hotel is seeking an Overnight Guest Service Agent to join their Front Desk team. The GSA plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Responsibilities & Requirements

• Create memorable experiences for guests by ensuring a smooth arrival and departure
• Anticipating guests needs- always staying one step ahead
• Act as the liaison for each guest with all departments to create and maintain a positive guest experience
• Curate room customizations to the guest preferences to ensure the Roxy Hotel feels like their home away from home
• Being a positive and empathetic listener for all guest queries
• Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
• Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
• Flexible to work days, nights and weekends
• Familiar with Downtown NYC
• Hospitality/Hotel experience preferred
• Knowledge of Opera, Knowcross, Alice preferred

Job Type: Full-time

Pay: From $26.55 per hour

• 401(k)
• 401(k) matching (after 1 year)
• Flexible spending account
• Food provided
• Health insurance
• Paid time off for full-time Team Members