Guest Service Agent

Roxyhotelnyc; City of Niagara Falls (NY); On-site; USD 30,174 - 42,975; Full time

Benefits offered by this job

401(k)

401(k) matching (after 1 year)

Flexible spending account

Food provided

Health insurance

Paid time off for full-time Team Members

Job summary

The Roxyhotelnyc is on the lookout for an Overnight Guest Service Agent who will play a crucial role in providing exceptional hospitality at the Front Desk. This position requires creating memorable experiences, acting as a liaison for guests, and offering personalized recommendations to enhance their stay.

Ideal candidates will have hotel experience and a great knowledge of Downtown NYC. The role involves working a flexible schedule that includes days, nights, and weekends. A pay starting at $26.55 per hour is offered, alongside various benefits.

Qualifications

• Familiar with Downtown NYC.
• Flexible to work days, nights and weekends.
• Must be able to curate personalized experiences for guests.

Responsibilities

• Ensure a smooth arrival and departure for guests.
• Act as a liaison between guests and departments.
• Provide recommendations for exploring Manhattan's Downtown.

Skills

Hospitality/Hotel experience

Knowledge of Opera, Knowcross, Alice

Empathy

Strong communication

Job description

The Roxy Hotel is seeking an Overnight Guest Service Agent to join their Front Desk team. The GSA plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Responsibilities & Requirements

• Create memorable experiences for guests by ensuring a smooth arrival and departure
• Anticipating guests needs- always staying one step ahead
• Act as the liaison for each guest with all departments to create and maintain a positive guest experience
• Curate room customizations to the guest preferences to ensure the Roxy Hotel feels like their home away from home
• Being a positive and empathetic listener for all guest queries
• Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
• Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
• Flexible to work days, nights and weekends
• Familiar with Downtown NYC
• Hospitality/Hotel experience preferred
• Knowledge of Opera, Knowcross, Alice preferred

Job Type: Full-time

Pay: From $26.55 per hour

• 401(k)
• 401(k) matching (after 1 year)
• Flexible spending account
• Food provided
• Health insurance
• Paid time off for full-time Team Members