Overnight Guest Service Agent - Hilton Fort Lauderdale Marina

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is looking for an Overnight Guest Service Agent to enhance the guest experience through exceptional service. This could involve greeting guests, managing check-ins and check-outs, and responding to guest inquiries. The successful candidate should have prior experience in hospitality and a commitment to outstanding customer service.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education access

401K plan with company match

Hilton Shares employee stock purchase program

Career growth and development

Qualifications

• 1+ years as a Guest Service Agent in hospitality
• Strong customer service experience
• Ability to work required shifts

Responsibilities

• Greet and register guests, ensuring a smooth check-in/check-out process.
• Field guest complaints and resolve issues in a timely manner.
• Demonstrate knowledge of hotel information to answer guest inquiries.

Skills

Customer Service

Communication

Problem Solving

Job description

Hilton Fort Lauderdale Marinais looking to welcome an Overnight Guest Service Agent to join the team!

Our hotel, which features 595 guest rooms, is located on theIntracoastalwaterway and just a four-minute walk to the Broward Convention Center. Our 20+ team members report to the Director of Front Office.

The ideal candidate holds 1+ years as a Guest Service Agent in hospitality. Strong customer service experience. Ability to work the required shifts.

Shift Pattern: 11:00PM-7:30AM (Weekdays, weekends, holidays as needed)

Pay Rate: $19.00 per hour plus $1.00 per hour for overnight differential

The Benefits–Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!