Agent Customer Care

Hilton Grand Vacations; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Hilton Grand Vacations is seeking an entry-level Agent Customer Care in Orlando, FL, to provide exceptional service to guests over the phone, assisting them with vacation bookings and inquiries. The ideal candidate will possess strong communication skills and a customer-centric mindset, contributing to a positive vacation experience. Full-time position with paid training and various benefits including medical and travel discounts.

Benefits

Get paid any time before payday through DailyPay

Medical, Dental, and Vision benefits starting on Day One

Generous Vacation Time Off Program

GO Hilton Discounted hotel rates worldwide

Tuition reimbursement programs

Qualifications

• Customer service experience preferred.
• Comfortable in fast-paced environments.
• Strong verbal and written communication skills.

Responsibilities

• Provide engaging customer service in an inbound call center environment.
• Assist guests with booking or rescheduling vacation packages.
• Sell package upgrades based on guest interests.

Skills

Customer service

Communication

Problem solving

Education

High School Graduate/GED

Tools

Microsoft Office

Job description

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About The Role:

Description

Working at HGV…

About The Role:

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway.

Key Responsibilities:

• Provide engaging customer service in an inbound Call Center environment.
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising.
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
• Verify all trip and tour specifics related to each package and give pertinent information on their stay.
• Assist travelers with any issues they could encounter before or after departure as part of their trip package.
• Respect our guests' privacy and the protection of all personal information about our business.
  
  

Why Team Members Love Working Here?

• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
  
  

Schedule:

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available.

Qualifications

What Are We Looking For?

Hilton Grand Vacations Is a Leader In The Vacation Ownership Industry, Operating With An Unwavering Dedication To Innovation, Quality, And Continued Growth. At The Core Of Our Company’s Success Are Our Team Members! To Fulfill This Role Optimally, You Will Have The Following Minimum Qualifications And Experience:

• High School Graduate/GED or equivalent experience
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare/hospitality background preferred
• Inbound/Outbound Call Center Environment Experience
• Proficient in Microsoft Office including Outlook and Word
  
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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