Overnight Guest Service Agent - Conrad Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a luxurious new hotel as an Overnight Guest Service Agent. This role offers the chance to create memorable experiences for guests at the stunning Conrad Orlando, a part of Hilton's luxury portfolio. With a focus on personalized service and authenticity, you will be at the forefront of delivering impactful experiences in a breathtaking resort setting. Your responsibilities will include greeting guests, managing check-ins and check-outs, and ensuring every guest feels valued and cared for. This is an exciting opportunity to be part of a legacy in hospitality, where your contributions will help shape unforgettable moments for visitors from around the world.

Qualifications

• Strong guest service skills and ability to handle guest inquiries.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet and register guests, ensuring a warm welcome.
• Check guests out of the hotel while delivering outstanding service.

Skills

Guest Service Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description

Overnight Guest Service Agent - Conrad Orlando (

Job Number:

HOT0BB42

Work Locations:

Conrad Orlando 1 N. Jacaranda St Orlando 32836

Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton’s luxury portfolio is open in Orlando.

As one of the most celebrated openings, be part of the legacy as an Overnight Guest Service Agent!

Why join the Conrad brand?

• The modern luxury concept empowers you to deliver:
• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace, and in-room dining.

Classification: Full-Time, Overnight

Shift: Various – must be available to weekdays, weekends, and holidays.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards