Overnight Guest Experience Ambassador

Shamin Hotels, Inc.; Williamsburg (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health

Dental

Vision

Accident and short and long term(dis)

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts on tickets, rent

Footwear discounts

401K plan with company match

Employee discounts at our branded/hot

Job summary

Shamin Hotels in Williamsburg, VA, seeks a Hilton Lobby Ambassador dedicated to warm hospitality and guest-focused service. You will greet guests, assist with luggage and directions, and guide them to check-in or other hotel areas, creating memorable experiences from the moment they arrive.

As a frontline ambassador, you will provide information on hotel amenities and local attractions, help with reservations, resolve guest concerns, and ensure the lobby stays welcoming and well-presented for

Qualifications

• Experience in hospitality or guest services is preferred.
• Ability to greet guests warmly and assist with needs.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests in the lobby with a warm, friendly welcome and assist with needs.
• Provide information about hotel amenities and local attractions; assist with reservations and bookings.
• Address guest concerns promptly and coordinate with staff for resolutions.
• Maintain a clean, inviting lobby and monitor supplies.
• Build rapport with guests, recognize returning visitors and VIPs, and anticipate needs.

Skills

Teamwork

Ownership

Customer service

Job description

Shamin Hotels in Williamsburg, VA, seeks a Hilton Lobby Ambassador dedicated to warm hospitality and guest-focused service. You will greet guests, assist with luggage and directions, and guide them to check-in or other hotel areas, creating memorable experiences from the moment they arrive.

As a frontline ambassador, you will provide information on hotel amenities and local attractions, help with reservations, resolve guest concerns, and ensure the lobby stays welcoming and well-presented for