Overnight Front Office Manager - Guest Experience Leader

Arlo Hotels; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Tuition Reimbursement

Job summary

Arlo Hotels is seeking an Assistant Front Office Manager to oversee daily front desk operations and coordinate with departments impacting guest service. You will train, motivate, and supervise Lobby Hosts, ensuring courteous service and optimal room revenue while upholding Arlo Hotels values.

Qualifications include 2–3 years in a management role within hospitality or customer service, and Opera PMS experience. The role is based on-site with competitive benefits.

Qualifications

• Minimum 2–3 years in a management position.
• Hospitality or customer service background.
• Opera property management system experience.

Responsibilities

• Treat guests with courtesy and respect in all situations.
• Display honesty and integrity.
• Supervise Front Office Department – Lobby Hosts.
• Conduct pre-shift meetings.
• Communicate with staff through reviews, training, orientation and meetings.
• Develop and motivate team members.
• Maximize room sales, revenue and profit.
• Deliver outstanding service and memorable experiences.
• Lead and supervise front office operations within hotel guidelines.
• Live Arlo Hotels values and culture.
• Assign and supervise Lobby Hosts.

Education

Hospitality Diploma/Degree

2–3 years management experience

Opera PMS experience

Tools

Opera PMS

Job description

Arlo Hotels is seeking an Assistant Front Office Manager to oversee daily front desk operations and coordinate with departments impacting guest service. You will train, motivate, and supervise Lobby Hosts, ensuring courteous service and optimal room revenue while upholding Arlo Hotels values.

Qualifications include 2–3 years in a management role within hospitality or customer service, and Opera PMS experience. The role is based on-site with competitive benefits.