Assistant Front Office Manager - Overnight Relief

Arlo Hotels; New York (NY); In loco; USD 60.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401K

Tuition Reimbursement

Descrizione del lavoro

Arlo Hotels is seeking an Assistant Front Office Manager to oversee daily front desk operations and coordinate with departments impacting guest service. You will train, motivate, and supervise Lobby Hosts, ensuring courteous service and optimal room revenue while upholding Arlo Hotels values.

Qualifications include 2–3 years in a management role within hospitality or customer service, and Opera PMS experience. The role is based on-site with competitive benefits.

Competenze

• Minimum 2–3 years in a management position.
• Hospitality or customer service background.
• Opera property management system experience.

Mansioni

• Treat guests with courtesy and respect in all situations.
• Display honesty and integrity.
• Supervise Front Office Department – Lobby Hosts.
• Conduct pre-shift meetings.
• Communicate with staff through reviews, training, orientation and meetings.
• Develop and motivate team members.
• Maximize room sales, revenue and profit.
• Deliver outstanding service and memorable experiences.
• Lead and supervise front office operations within hotel guidelines.
• Live Arlo Hotels values and culture.
• Assign and supervise Lobby Hosts.

Formazione

Hospitality Diploma/Degree

2–3 years management experience

Opera PMS experience

Strumenti

Opera PMS

Descrizione del lavoro

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supervises the Front Office Department - Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Hotels values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Education

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree preferred.
• Minimum 2 - 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Salary

• $66,300 Annually

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.