Front Desk Lead - Guest Experience & Team Supervisor

Hilton-Garden-Inn-Arcadia; Arcadia (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging Management is seeking a Front Desk Lead to supervise daily front desk operations and train staff in guest services. You will handle check-ins/check-outs, resolve guest concerns, and coordinate with housekeeping to ensure room readiness.

The role requires OPERA system knowledge, strong communication, and the ability to stand for extended periods. Competitive salary and benefits accompany a full-time on-site position.

Qualifications

• Outgoing and friendly demeanor with guest-focused service.
• Hotel Front Desk experience required.
• Knowledge of OPERA reservation system.
• Effective written and spoken communication.
• Ability to stand for 8 hours and lift up to 20 lb.
• Set schedule with availability for extra shifts.

Responsibilities

• Assist guests with check-ins/check-outs and reservations
• Resolve guest issues and ensure guest satisfaction
• Coordinate with housekeeping on room readiness
• Process payments including room charges and ancillary services
• Maintain daily reports and logbooks
• Balance cash and deposits at shift start/end
• Support food and beverage inventory as needed
• Answer guest inquiries and communicate clearly

Skills

Outgoing demeanor

Hotel front desk experience

OPERA reservation system

Effective communication

Windows knowledge

Team-minded

physically able to stand 8 hours

Lifting 20 lb

Flexible scheduling

Education

High school diploma or equivalent

Tools

OPERA system

Windows

Job description

Arbor Lodging Management is seeking a Front Desk Lead to supervise daily front desk operations and train staff in guest services. You will handle check-ins/check-outs, resolve guest concerns, and coordinate with housekeeping to ensure room readiness.

The role requires OPERA system knowledge, strong communication, and the ability to stand for extended periods. Competitive salary and benefits accompany a full-time on-site position.