Overnight Front Desk & Safety Associate

Volunteers of America National Services (VOANS); Toledo (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

National Pension Plan

Paid Time Off

Life Insurance

Employee Assistance Program

Wellness incentives

Get paid early

Referral bonuses & scholarship

Job summary

Volunteers of America National Services (VOANS) in Toledo, Ohio, is seeking a Front Desk team member for Chestnut Hill. The role focuses on safety, access control, and daily facility coordination, with weekend night shifts.

You will represent VOANS professionally, answer calls, log incidents, support residents, and follow the front desk manual. Requirements include a high school diploma, a valid driver's license, CPR/First Aid, and background screening.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and insurability.
• CPR and First Aid certificates required.
• Background screening (drug, employment history, criminal).

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
• Answer incoming customer phones call and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Committed to customer satisfaction and have the ability to make quick and accurate decisions.
• Input data into the Company computer platform to keep each customer record updated.
• Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log in any occurrences during shift
• Follow all procedures in desk manual
• Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
• Responsible for desk coverage until replacement arrives.
• Attend all required meetings.
• Must be able to communicate effectively with residents and staff members.
• Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
• Promote the program grievance procedure as a preferred response to problems.
• Strategize with co-workers on how to most effectively respond to clients
• Provide backup assistance and support to staff when dealing with an emotionally charged situation.
• Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
• Perform other duties as assigned

Skills

Phone handling

Customer service

Communication

Teamwork

Crisis management

Attention to detail

Education

High School Diploma or GED

Job description

Volunteers of America National Services (VOANS) in Toledo, Ohio, is seeking a Front Desk team member for Chestnut Hill. The role focuses on safety, access control, and daily facility coordination, with weekend night shifts.

You will represent VOANS professionally, answer calls, log incidents, support residents, and follow the front desk manual. Requirements include a high school diploma, a valid driver's license, CPR/First Aid, and background screening.