Front Desk Nights Full Time

Volunteers-of-America; Toledo (OH); On-site; USD 44,083,000 - 48,492,000; Full time

Benefits offered by this job

National Pension Plan

Paid Time Off

Life Insurance

Short-Term Disability

Employee Assistance Program

Wellness incentives

Early pay

Referral bonuses

Scholarships

Job summary

Volunteers of America offers a Front Desk position at Chestnut Hill in Toledo, OH. The role focuses on safety, access control, daily scheduling, and resident protection with 24-hour monitoring and policy adherence.

The ideal candidate will have a High School Diploma or GED, CPR and First Aid certifications, a valid driver’s license, and the ability to communicate effectively with residents and staff. This full‑time, on‑site role features benefits and steady hours.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and insurability under agency policy.
• Adult CPR and standard first aid certificates.
• Pass background screening (drug, employment history and criminal).

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors.
• Answer incoming customer phones call and take appropriate action for each call.
• Input data into the Company computer platform to keep each customer record updated.
• Monitor traffic through lobby and ensure all guests check in and out with proper ID.
• Follow all procedures in desk manual and log occurrences during shift.
• Provide backup assistance and support to staff when dealing with emotionally charged situations.
• 24 hour continuous monitoring of facility and grounds including security rounds.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Teamwork

Confidentiality

Crisis management

Attention to detail

Written and verbal communication

Multitasking

Education

High School Diploma or GED

CPR Certification

First Aid Certification

Job description

Locations

Chestnut Hill
1127 Champlain St.
Toledo, OH 43604, USA

Chestnut Hill
1127 Champlain St.
Toledo, OH 43604, USA

• On-site
• Rate : $16 USD per hour
• Administration NHC
• Full-Time
• Requisition #: FRONT008338

Description

Care with Heart. Work with Purpose.

Come join our awesome team as Front Desk atChestnull Hill in Toledo, Ohio!

Chestnull Hill is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

This position is responsible for ensuring the safety and security of the building and its residents by following building policy and procedures. The Front Desk controls access to Chestnut Hill facility, maintains the daily facility schedule, and provides (24) hour protection of residents safety and security monitoring the facility and grounds.

Front Desk Job Highlights

• Monday to Friday 11pm to 7 am
• Pay: $16 per hour based on experience

Why You’ll Love It Here

• Supportive, caring leadership that truly values your voice
• A positive, team-oriented environment where you can rely on one another
• A beautiful, welcoming campus you’ll enjoy coming to each day
• Opportunities for career growth and ongoing development
• Purpose-driven work that makes a meaningful difference every day

What We Offer

• National Pension Plan (fully vested in 5 years)
• Paid Time Off + Personal Days
• Life Insurance & Short-Term Disability
• Employee Assistance Program
• Wellness incentives (earn up to $350)
• Get paid early (access up to 50% of earnings)
• Referral bonuses & scholarship opportunities

What You Bring (Requirements)

• High School Degree or GED
• Valid driver’s license and insurability under agency insurance policy.
• Adult CPR and standard first aide certificates.
• Pass background screening (drug, employment history and criminal)

Preferred Skills:

• Experience in answering the phone and taking messages
• Possess strong written, verbal and interpersonal communication skills, organizational skills.
• Work well in a team context.
• Ability to appropriately handle confidential and sensitive information.
• Having or showing an attendance record well above average.
• Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual.
• Knowledgeable of emergency evacuation procedures and crisis communication plan
• Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS.
• Ability to communicate effectively both orally and in writing
• Ability to remain calm and productive in crisis and confrontational situations.
• Basic math and analytic skills
• Understanding of homeless and disabled individuals and their specific needs.

What You’ll Be Responsible For

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
• Answer incoming customer phones call and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Committed to customer satisfaction and have the ability to make quick and accurate decisions.
• Input data into the Company computer platform to keep each customer record updated.
• Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log in any occurrences during shift
• Follow all procedures in desk manual
• Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
• Attend all required meetings.
• Must be able to communicate effectively with residents and staff members.
• Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
• Promote the program grievance procedure as a preferred response to clients
• Strategize with co-workers on how to most effectively respond to clients
• Provide backup assistance and support to staff when dealing with an emotionally charged situation.
• Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
• Perform other duties as assigned

Our Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not “just a job”.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.