Night Front Desk Clerk — Security & Resident Support

Volunteers-of-America; Toledo (OH); On-site; USD 44,083,000 - 48,492,000; Full time

Benefits offered by this job

National Pension Plan

Paid Time Off

Life Insurance

Short-Term Disability

Employee Assistance Program

Wellness incentives

Early pay

Referral bonuses

Scholarships

Job summary

Volunteers of America offers a Front Desk position at Chestnut Hill in Toledo, OH. The role focuses on safety, access control, daily scheduling, and resident protection with 24-hour monitoring and policy adherence.

The ideal candidate will have a High School Diploma or GED, CPR and First Aid certifications, a valid driver’s license, and the ability to communicate effectively with residents and staff. This full‑time, on‑site role features benefits and steady hours.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and insurability under agency policy.
• Adult CPR and standard first aid certificates.
• Pass background screening (drug, employment history and criminal).

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors.
• Answer incoming customer phones call and take appropriate action for each call.
• Input data into the Company computer platform to keep each customer record updated.
• Monitor traffic through lobby and ensure all guests check in and out with proper ID.
• Follow all procedures in desk manual and log occurrences during shift.
• Provide backup assistance and support to staff when dealing with emotionally charged situations.
• 24 hour continuous monitoring of facility and grounds including security rounds.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Teamwork

Confidentiality

Crisis management

Attention to detail

Written and verbal communication

Multitasking

Education

High School Diploma or GED

CPR Certification

First Aid Certification

Job description

Volunteers of America offers a Front Desk position at Chestnut Hill in Toledo, OH. The role focuses on safety, access control, daily scheduling, and resident protection with 24-hour monitoring and policy adherence.

The ideal candidate will have a High School Diploma or GED, CPR and First Aid certifications, a valid driver’s license, and the ability to communicate effectively with residents and staff. This full‑time, on‑site role features benefits and steady hours.