Evening Host: Create Personal Guest Experiences

The Marcus Corporation; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Room discounts at Marcus Hotels &

Restaurant discounts

Two for one movie theater coupons

Career growth opportunities

Paid time off

Flexible scheduling

And more!

Job summary

Kimpton Hotel Monaco Pittsburgh is seeking a friendly guest services designee to welcome guests, manage reservations, and coordinate seating with a focus on creating memorable experiences.

Strong communication, flexibility to work weekends/nights/holidays, and familiarity with POS and reservation systems are valued. Prior hospitality experience and a food-handler certification are a plus.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Hospitality

Communication skills

Flexibility

Education

Food Handler Certification

Tools

POS system

Reservation system

Job description

Kimpton Hotel Monaco Pittsburgh is seeking a friendly guest services designee to welcome guests, manage reservations, and coordinate seating with a focus on creating memorable experiences.

Strong communication, flexibility to work weekends/nights/holidays, and familiarity with POS and reservation systems are valued. Prior hospitality experience and a food-handler certification are a plus.