Night Front Desk Lead - Patient Access

SmartRecruiters, Inc.; Florida; On-site; USD 22,000 - 33,000; Part time

Job summary

Intuitive Health in Florida is seeking a Patient Access Advocate, PRN Nights to greet patients, register them accurately, verify insurance, collect payments, and support front office operations.

Responsibilities include greeting patients, updating demographic and insurance data, collecting copays, guiding patient flow, answering phones, and maintaining confidentiality in a HIPAA-compliant healthcare setting. Evening/night shifts are required.

Qualifications

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
• One year of customer service experience (preferred).
• Experience in healthcare settings and with patient registration / insurance verification (preferred).
• Experience with EMR/EHR systems (preferred).

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals and delays.
• Answer phones, route calls, and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain reception spaces in a clean, organized condition.
• Assist with supply management and stocking as needed.
• Support patients with a friendly and reassuring approach.
• Attend staff meetings and required training; stay updated on responsibilities.
• Adhere to company policies, safety regulations, and procedures.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EMR/EHR

HIPAA awareness

Education

High school diploma

Job description

Intuitive Health in Florida is seeking a Patient Access Advocate, PRN Nights to greet patients, register them accurately, verify insurance, collect payments, and support front office operations.

Responsibilities include greeting patients, updating demographic and insurance data, collecting copays, guiding patient flow, answering phones, and maintaining confidentiality in a HIPAA-compliant healthcare setting. Evening/night shifts are required.