Night Auditor: Secure, Seamless Night Operations

ASH People LLC; Providence (RI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with match

Paid Vacation

Paid Personal Days

Paid Sick Time

Paid Holidays

Employee Discounts

Career Advancement

Training Program

Job summary

ASH Hotels in Providence is seeking a reliable Night Auditor to manage overnight operations, front desk tasks, security, and daily reporting. You’ll handle late check-ins, early checkouts, and guest inquiries during the quiet hours while supporting a smooth handoff to the day team.

The role emphasizes accurate financial reconciliation, cash handling, and strong customer service. This full-time position runs 11:00 PM–7:00 AM, 3–4 nights per week, with opportunities for growth within Ash hotels.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Basic computer skills and ability to learn property management software.
• Strong math skills and attention to detail for financial reconciliation.
• Excellent written and verbal communication abilities.
• Problem-solving skills and ability to handle unexpected situations calmly.
• Physical ability to walk property during security rounds.

Responsibilities

• Welcome and check in late-arriving guests with warmth and professionalism.
• Process early morning checkouts and handle guest billing inquiries.
• Answer calls and respond promptly to guest requests.
• Assist guests with local recommendations, directions, and hotel information.
• Handle wake-up calls, maintenance requests, and emergencies.
• Maintain detailed logs of all guest interactions and incidents.
• Complete daily audit procedures and reconcile room revenue.
• Run end-of-day reports and balance transactions.
• Process credit card authorizations and cash handling procedures.
• Review and verify room charges, taxes, and adjustments for accuracy.
• Prepare daily reports for management and morning shift teams.
• Monitor group blocks, reservations, and room inventory for the following day.
• Conduct regular security walks and monitor cameras.
• Secure doors, windows, and access points; document maintenance issues and safety hazards.

Skills

Front desk experience

Customer service

Basic computer skills

PMS software familiarity

Math skills

Communication skills

Problem solving

Mobility

Tools

Property management software (PMS)

Job description

ASH Hotels in Providence is seeking a reliable Night Auditor to manage overnight operations, front desk tasks, security, and daily reporting. You’ll handle late check-ins, early checkouts, and guest inquiries during the quiet hours while supporting a smooth handoff to the day team.

The role emphasizes accurate financial reconciliation, cash handling, and strong customer service. This full-time position runs 11:00 PM–7:00 AM, 3–4 nights per week, with opportunities for growth within Ash hotels.