Overnight Front Desk & Night Audit Specialist

Major League Baseball; Vero Beach (FL); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Discounts on MLB and JRTC merchandise

Complimentary or discounted tickets to

JRTC Employee & Family appreciation

Job summary

The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB) in Vero Beach, Florida, seeks a Front Desk Attendant (Night Auditor) to serve as the overnight guest contact, manage check-ins/outs, and ensure accurate reservations and payments.

As the on-site overnight representative, you will coordinate with Housekeeping and Maintenance, balance daily transactions, and run the end-of-day audit in the PMS, while delivering exceptional service and ensuring guest safety and

Qualifications

• 1+ years of hotel front desk or relevant guest service experience preferred.
• Previous experience with cash handling, balancing, and drawer reconciliation
• Experience with Opera Cloud Hotel Property Management System highly preferred
• Outstanding verbal communication, interpersonal, and customer service skills
• Strong problem-solving abilities with high attention to detail and strong organizational skills
• Self-motivated with the proven ability to work independently with minimal overnight supervision
• Proficiency in operating standard office equipment and software
• Ability and willingness to work irregular hours, including overnight shifts, weekends, and holidays

Responsibilities

• Warmly welcome guests and deliver superior guest service to ensure maximum satisfaction throughout their stay
• Manage all check-in, check-out, payment processing, and reservation input accurately and efficiently
• Provide detailed information regarding hotel amenities, policies, services, and surrounding points of interest
• Act as the liaison between guests and support departments (Housekeeping, Maintenance, etc.) to ensure swift resolution of guest requests
• Professionally handle, address, and resolve guest complaints or issues during overnight hours
• Perform general administrative tasks, including answering and routing phone calls, monitoring and forwarding emails, and distributing guest mail and packages
• Maintain updated booking and payment records, balance daily financial transactions, and process merchandise sales
• Run and verify the end-of-day auditing process within the Property Management System (PMS)
• Immediately report any safety hazards, accidents, or injuries to management in compliance with property protocols
• Perform other duties as assigned by the Hotel Operations and Guest Services Coordinator

Skills

Guest service

Cash handling

Communication

Problem solving

Detail oriented

Organizational skills

Independent work

Office equipment

Tools

Opera Cloud PMS

Job description

The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB) in Vero Beach, Florida, seeks a Front Desk Attendant (Night Auditor) to serve as the overnight guest contact, manage check-ins/outs, and ensure accurate reservations and payments.

As the on-site overnight representative, you will coordinate with Housekeeping and Maintenance, balance daily transactions, and run the end-of-day audit in the PMS, while delivering exceptional service and ensuring guest safety and