Overnight Front Desk & Night Audit Specialist

Colwen Management Inc; Portland (ME); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Colw

Exclusive Associate Discounts

Training and Development Programs

Job summary

Moxy & Residence Inn Portland Thompson's Point is seeking a friendly Night Auditor for overnight balancing of hotel transactions, guest inquiries, and ensuring a pristine front desk area in Portland, ME. This role supports seamless check-in/out, daily close processes, and confidential handling of guest information.

Ideal candidates have at least one year in hospitality, strong communication and organizational skills, and familiarity with MS Office and PMS software.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area, ability to provide directions.
• Proficient with Microsoft Office Suite and common computer software.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Local area knowledge

MS Office proficiency

PMS software knowledge

Tools

Microsoft Office

Property Management System

Job description

Moxy & Residence Inn Portland Thompson's Point is seeking a friendly Night Auditor for overnight balancing of hotel transactions, guest inquiries, and ensuring a pristine front desk area in Portland, ME. This role supports seamless check-in/out, daily close processes, and confidential handling of guest information.

Ideal candidates have at least one year in hospitality, strong communication and organizational skills, and familiarity with MS Office and PMS software.