Overnight Front Desk & Night Audit Specialist

ARRIVE Hotel Albuquerque; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance package: medical, dental, &

Paid time off

Career development

Employee discounts across portfolio

Job summary

ARRIVE Albuquerque is seeking a Night Audit Agent to ensure overnight operations run smoothly. You will welcome late-night arrivals, close out the day's business, and set the stage for the next morning across all departments.

The ideal candidate has at least 1 year of front desk or night audit experience, strong guest service skills, and proficiency with basic arithmetic and hotel systems like Opera. You will be a calm, professional presence during overnight hours and help maintain top-tier

Qualifications

• 1 year related experience with front desk or night audit in a hotel setting preferred.
• Positive, energetic, and service-oriented with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic, accounting reports and property management/POS systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and ability to work independently overnight.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Accurately input guest information and payments into hotel systems such as Opera.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
• Communicate any significant guest complaints or issues to the General Manager or Supervisor.
• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

Skills

Front desk experience

Interpersonal skills

Arithmetic & POS systems

English communication

Judgment under pressure

Confidentiality

Tools

Opera PMS

Job description

ARRIVE Albuquerque is seeking a Night Audit Agent to ensure overnight operations run smoothly. You will welcome late-night arrivals, close out the day's business, and set the stage for the next morning across all departments.

The ideal candidate has at least 1 year of front desk or night audit experience, strong guest service skills, and proficiency with basic arithmetic and hotel systems like Opera. You will be a calm, professional presence during overnight hours and help maintain top-tier