Overnight Front Desk & Night Audit Lead

Hotel Zero Degrees Danbury; Mill Plain (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Hotel Zero Degrees Danbury, located in Danbury, CT, is seeking an overnight Front Desk Agent to provide warm, professional reception and departure services for guests. The role requires handling late-night check-ins and check-outs, answering questions, and maintaining a welcoming atmosphere in a fast-paced hotel environment.

Responsibilities include managing payments, coordinating with hotel departments, and ensuring the safety and security of guests and property throughout the night.

Responsibilities

• Check-in and check-out guests promptly, courteously, and accurately.
• Maintain a welcoming attitude and respond to guest questions and requests.
• Communicate effectively with team members, vendors, and guests to ensure smooth operations.
• Safeguard guests and hotel assets by following policies and procedures.
• Process payments for services rendered during a guest stay and assist guests with needs.
• Ensure front desk operations adhere to hotel standards, safety, and confidentiality.
• Oversee overnight front desk activities and coordinate with night management.

Job description

Hotel Zero Degrees Danbury, located in Danbury, CT, is seeking an overnight Front Desk Agent to provide warm, professional reception and departure services for guests. The role requires handling late-night check-ins and check-outs, answering questions, and maintaining a welcoming atmosphere in a fast-paced hotel environment.

Responsibilities include managing payments, coordinating with hotel departments, and ensuring the safety and security of guests and property throughout the night.