Night Audit

Hotel Zero Degrees Danbury; Mill Plain (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Hotel Zero Degrees Danbury, located in Danbury, CT, is seeking an overnight Front Desk Agent to provide warm, professional reception and departure services for guests. The role requires handling late-night check-ins and check-outs, answering questions, and maintaining a welcoming atmosphere in a fast-paced hotel environment.

Responsibilities include managing payments, coordinating with hotel departments, and ensuring the safety and security of guests and property throughout the night.

Responsibilities

• Check-in and check-out guests promptly, courteously, and accurately.
• Maintain a welcoming attitude and respond to guest questions and requests.
• Communicate effectively with team members, vendors, and guests to ensure smooth operations.
• Safeguard guests and hotel assets by following policies and procedures.
• Process payments for services rendered during a guest stay and assist guests with needs.
• Ensure front desk operations adhere to hotel standards, safety, and confidentiality.
• Oversee overnight front desk activities and coordinate with night management.

Job description

Hotel Zero Degrees Danbury Hotel, Danbury, CT, US

8 days ago Requisition ID: 1258

About Hotel Zero Degrees

Opened in 2016, Hotel Zero Degrees in Danbury offers a modern, comfortable boutique experience for business travelers, leisure guests, weddings, meetings, and special events. Our culture is built on genuine hospitality, personalized service, and attention to detail. Every team member plays an essential role in creating memorable experiences with warmth, professionalism, and care.

Role Responsibilities

• Responsible for the prompt, efficient, and courteous check in and check out of guests.
• Ensure efficient communication with team members, vendors, and guests.
• Maintain a welcoming attitude and respond to all service questions and requests.
• Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Ensuring your uniform, personal appearance, and communications are professional.
• To take accountability for the total hotel operation during the overnight shift
• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
• To be fully aware of all hotel services and facilities and be able to promote them whenever possible
• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
• To supervise and direct the activities of other hotel over night staff members
• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager
• Be fully conversant and be able to operate all functions of the hotel’s Property Management System
• To ensure the professional handling of all late room and cancellation, no shows
• To exchange and compile Occupancy Report for the chosen hotels within the vicinity
• To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard
• To maintain communication with the Front Office by recording all relevant information in EOS Report
• To perform handover with AM Front Office Manager/Shift Leader
• Ensure that all overnight reports are compiled and distributed accurately and on time
• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees
• To be fully aware and adhere to Health Safety and Fire Procedures

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