Front Desk Supervisor: Guest Experience & Operations

RMS Companies; Danbury (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Zero Degrees in Danbury is seeking a Front Office Supervisor to oversee daily front desk operations, motivate staff, and plan long-term improvements for an outstanding guest experience.

The role includes generating occupancy reports, coordinating with housekeeping, and training front desk personnel to uphold hotel policies while delivering warm, professional service. Weekend/evening shifts are expected to support busy periods.

Qualifications

• Experience leading front desk teams and maintaining guest satisfaction.
• Ability to generate occupancy and front desk reports.
• Strong communication with housekeeping and other departments.

Responsibilities

• Generate occupancy and front desk reports daily/monthly.
• Lead front desk operations and train staff for excellent guest service.
• Ensure safety and policy compliance while resolving guest issues promptly.
• Monitor room inventory, upgrades, and special requests to maximize hotel profits.
• Handle check-ins/checkouts with professional, friendly service and maintain record accuracy.

Skills

Front desk operations

Staff motivation

Guest service

Communication

Leadership

Tools

RoomKey

Front Desk System

Job description

Hotel Zero Degrees in Danbury is seeking a Front Office Supervisor to oversee daily front desk operations, motivate staff, and plan long-term improvements for an outstanding guest experience.

The role includes generating occupancy reports, coordinating with housekeeping, and training front desk personnel to uphold hotel policies while delivering warm, professional service. Weekend/evening shifts are expected to support busy periods.