Front Desk Operations Lead - Guest Experience

Hotel Zero Degrees Danbury; Danbury (CT); On-site; USD 48,000 - 64,000; Full time

Job summary

Hotel Zero Degrees Danbury is seeking a Front Office Supervisor to lead daily front desk operations, motivate staff, and oversee scheduling to ensure a high level of guest satisfaction.

You will generate occupancy reports, coordinate with housekeeping, train front desk staff, handle guest inquiries, resolve issues with empathy, and maintain a safe, welcoming environment for all guests.

Job description

Hotel Zero Degrees Danbury is seeking a Front Office Supervisor to lead daily front desk operations, motivate staff, and oversee scheduling to ensure a high level of guest satisfaction.

You will generate occupancy reports, coordinate with housekeeping, train front desk staff, handle guest inquiries, resolve issues with empathy, and maintain a safe, welcoming environment for all guests.