Overnight Front Desk & Night Audit Concierge

Gate Hospitality Group; Sawgrass (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Vacation pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

The Lodge & Club at Ponte Vedra Beach is seeking an attentive Overnight Guest Service Agent to support front office operations of our luxury resort, combining guest service with nightly audit responsibilities.

Shift is 11:00 PM–7:00 AM; weekends and holidays required. You will handle check-ins/outs, payments, reconciliations, guest requests, and coordinate with other departments to ensure a seamless, secure overnight experience.

Qualifications

• Previous front desk, hospitality, or accounting experience preferred.
• Excellent communication and guest service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.
• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Responsibilities

• Serve as an overnight ambassador of The Lodge & Club at Ponte Vedra Beach, providing a welcoming and attentive experience for all guests.
• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.
• Perform nightly audit procedures, balancing and reconciling daily financial transactions.
• Process guest payments in accordance with established resort procedures.
• Maintain accurate system records, reports, and documentation.
• Assist guests with reservations, dining arrangements, transportation, and local recommendations.
• Coordinate with resort departments to ensure timely and seamless service.
• Respond promptly and professionally to guest inquiries and concerns.
• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Skills

Front desk experience

Guest service skills

Attention to detail

Independent work

Payments processing

Job description

The Lodge & Club at Ponte Vedra Beach is seeking an attentive Overnight Guest Service Agent to support front office operations of our luxury resort, combining guest service with nightly audit responsibilities.

Shift is 11:00 PM–7:00 AM; weekends and holidays required. You will handle check-ins/outs, payments, reconciliations, guest requests, and coordinate with other departments to ensure a seamless, secure overnight experience.