OVERNIGHT GUEST SERVICES AGENT

Gate Hospitality Group; Sawgrass (FL); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Descripción de la vacante

The Lodge & Club at Ponte Vedra Beach is seeking an attentive Overnight Guest Service Agent to support front office operations of our luxury resort, combining guest service with nightly audit responsibilities.

Shift is 11:00 PM–7:00 AM; weekends and holidays required. You will handle check-ins/outs, payments, reconciliations, guest requests, and coordinate with other departments to ensure a seamless, secure overnight experience.

Formación

• Previous front desk, hospitality, or accounting experience preferred.
• Excellent communication and guest service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.
• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Responsabilidades

• Serve as an overnight ambassador of The Lodge & Club at Ponte Vedra Beach, providing a welcoming and attentive experience for all guests.
• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.
• Perform nightly audit procedures, balancing and reconciling daily financial transactions.
• Process guest payments in accordance with established resort procedures.
• Maintain accurate system records, reports, and documentation.
• Assist guests with reservations, dining arrangements, transportation, and local recommendations.
• Coordinate with resort departments to ensure timely and seamless service.
• Respond promptly and professionally to guest inquiries and concerns.
• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Conocimientos

Front desk experience

Guest service skills

Attention to detail

Independent work

Payments processing

Descripción del empleo

The Lodge & Club at Ponte Vedra Beach is seeking a professional, detail-oriented Overnight Guest Service Agent to support the front office operations of our luxury beachfront resort. This role combines attentive guest service with nightly audit responsibilities, ensuring a seamless guest experience and accurate financial reporting during overnight hours.

Schedule

11:00 PM–7:00 AM
Weekends and holidays required.

Qualifications

• Previous front desk, hospitality, or accounting experience preferred.

• Excellent communication and guest service skills.

• Strong attention to detail and organizational skills.

• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.

• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Responsibilities

• Serve as an overnight ambassador of The Lodge & Club, providing a welcoming and attentive experience for all guests.

• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.

• Perform nightly audit procedures, balancing and reconciling daily financial transactions.

• Process guest payments in accordance with established resort procedures.

• Maintain accurate system records, reports, and documentation.

• Assist guests with reservations, dining arrangements, transportation, and local recommendations.

• Coordinate with resort departments to ensure timely and seamless service.

• Respond promptly and professionally to guest inquiries and concerns.

• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Benefits

• Vacation, holiday, and sick pay.

• Medical, dental, vision, and life insurance.

• Short-term and long-term disability insurance.

• 401(k).

At The Lodge & Club, we are committed to creating extraordinary experiences for our guests and a culture of belonging for our colleagues. If you are passionate about hospitality and take pride in attentive service and accuracy, we invite you to join our team.

Equal Opportunity Employer | Drug-Free Workplace