Overnight Front Desk & Member Services Specialist

ComForCare Home Care (Raleigh, NC); Prairieville (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Pet Insurance

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is hiring a Customer Service Representative to create a positive member experience by providing a superior level of customer service to members and prospective members. You will handle front desk tasks, answer calls, assist with member services, and maintain a clean club environment.

Strong customer service skills, problem-solving abilities, and a good work ethic are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Answer phone calls politely to assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member service issues and questions.

Skills

Customer service

Problem solving

Communication

Active listening

Tools

Basic computer proficiency

Job description

ComForCare Home Care (Raleigh, NC) is hiring a Customer Service Representative to create a positive member experience by providing a superior level of customer service to members and prospective members. You will handle front desk tasks, answer calls, assist with member services, and maintain a clean club environment.

Strong customer service skills, problem-solving abilities, and a good work ethic are essential.