Overnight Audit & Front Desk Specialist

Crestline Hotels & Resorts; Blacksburg (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk to serve as ambassador for the hotel during the overnight shift. You will handle check-ins/check-outs, answer calls, and support nightly accounting and housekeeping coordination while maintaining guest service standards.

Responsibilities include resolving guest concerns, maintaining knowledge of hotel services and room types, processing payments, balancing accounts, and running end-of-day reports.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of experience in a hotel or similar setting.
• Must be able to work the overnight shift 11pm–7am.
• Basic computer skills are required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Handle check-ins and check-outs and answer incoming calls.
• Monitor and maintain cleanliness and organization of the front desk area.
• Process payments and balance accounts during the overnight shift.

Skills

Customer service

Cash handling

Basic computer skills

Education

High School Diploma or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk to serve as ambassador for the hotel during the overnight shift. You will handle check-ins/check-outs, answer calls, and support nightly accounting and housekeeping coordination while maintaining guest service standards.

Responsibilities include resolving guest concerns, maintaining knowledge of hotel services and room types, processing payments, balancing accounts, and running end-of-day reports.