Overnight Front Desk Manager

Triumph Hotels; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Iroquois Hotel, a member of Triumph Hotels, seeks an experienced Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during night hours.

You will manage the Front Desk team, handle guest relations, oversee night audit procedures, and ensure safety and security for overnight guests. This role requires strong leadership and a professional, service-driven approach.

Qualifications

• Minimum 2 years of hotel front office supervisory or management experience.
• Prior overnight or night audit experience preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and guest service abilities.
• Knowledge of hotel PMS systems preferred.
• Ability to work overnight shifts, weekends, and holidays.

Responsibilities

• Ensure smooth check-in and check-out procedures.
• Handle guest concerns, complaints, and emergency situations professionally.
• Complete night audit procedures and daily reporting accurately.
• Monitor room inventory, reservations, and guest requests.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with housekeeping, engineering, and security teams as needed.
• Conduct overnight property walks and ensure guest safety.
• Prepare operational reports for senior management.

Skills

Leadership

Problem-solving

Communication

Guest service

Organizational

Multitasking

Detail-oriented

Education

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Tools

PMS systems

Job description

Iroquois Hotel, a member of Triumph Hotels, seeks an experienced Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during night hours.

You will manage the Front Desk team, handle guest relations, oversee night audit procedures, and ensure safety and security for overnight guests. This role requires strong leadership and a professional, service-driven approach.