Overnight Front Desk Lead - Guest Services & Night Audit

Bentley Legacy; Bozeman (MT); On-site; USD 27,900 - 34,100; Full time

Job summary

Bentley Legacy is seeking a Night Auditor to oversee front desk operations during the overnight shift (11pm-7am). You will register guests, handle reservations, balance transactions, and prepare daily reports while ensuring security and smooth night procedures.

The role requires English fluency, experience in a hotel or related field, and basic accounting knowledge. Strong multitasking and supervisory abilities are essential for success in this position.

Qualifications

• High School diploma or equivalent.
• College coursework in related field helpful.
• Experience in a hotel or related field is a plus.
• Fluent in English, both written and verbal.

Responsibilities

• Approach all guests and employees with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities and any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Initiate and complete the End of Day process.
• Stay current on all Hilton and Aimbridge required trainings and courses.
• Complete the Night Audit checklist for computer procedures daily.
• Handle and follow through on all overnight guest requests.
• Have knowledge of and assist in emergency procedures as required.
• Assign delivery of newspapers daily; deliver or assign delivery of Express Check-Outs.
• Prepare Breakfast area for guest opening, including reviewing a schedule to heat that day's hot items and brewing coffee until breakfast attendant arrives.
• Handle items for Lost and Found.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Skills

Fluent English

Supervisory experience

Multi-tasking

Detail-oriented

Problem solving

Accounting knowledge

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Microsoft Office

Job description

Bentley Legacy is seeking a Night Auditor to oversee front desk operations during the overnight shift (11pm-7am). You will register guests, handle reservations, balance transactions, and prepare daily reports while ensuring security and smooth night procedures.

The role requires English fluency, experience in a hotel or related field, and basic accounting knowledge. Strong multitasking and supervisory abilities are essential for success in this position.