Overnight Front Desk Lead - Guest Experience Champion

Paycom; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

A hotel in Houston, TX seeks an Overnight Front Desk Agent to oversee guest check-in and check-out while delivering courteous service. The role requires familiarity with Motel/ hotel systems and the ability to handle guest requests efficiently.

Responsibilities include training new night audit staff, maintaining service quality overnight, and coordinating with departments to resolve property issues. The position emphasizes the 10–5 rule for guest greetings and continuous guest satisfaction.

Qualifications

• Experience in hotel front desk operations preferred.
• Ability to handle guest requests with courtesy and professionalism.
• Familiarity with night audit procedures is a plus.

Responsibilities

• Oversee check-in and check-out processes for guests.
• Utilize Opera system to assist guests during stay.
• Train new night audit staff and ensure service quality.
• Address guest requests and coordinate with other departments as needed.

Skills

Guest services

Front desk

Customer service

Tools

Opera PMS

Job description

A hotel in Houston, TX seeks an Overnight Front Desk Agent to oversee guest check-in and check-out while delivering courteous service. The role requires familiarity with Motel/ hotel systems and the ability to handle guest requests efficiently.

Responsibilities include training new night audit staff, maintaining service quality overnight, and coordinating with departments to resolve property issues. The position emphasizes the 10–5 rule for guest greetings and continuous guest satisfaction.