Night Auditor | State College Fairfield Inn

RiseMe; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

Shaner Hotels is seeking a Night Auditor to support our Fairfield Inn & Suites State College, a Marriott-branded property in Happy Valley. The role balances daily revenue/expense totals and performs front desk functions during audit shifts while delivering strong guest service and clear communication with guests and staff.

Ideal candidates bring a high school diploma, 1+ year customer service experience, and familiarity with POS or hotel systems.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

Tools

POS systems

Ticketing software

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites State College. Conveniently located in the heart of Happy Valley, our hotel is just minutes from Penn State University, Beaver Stadium, the Bryce Jordan Center, Medlar Field at Lubrano Park, and many of the area's top business and leisure destinations.

Our 83-room hotel is known for delivering award-winning hospitality and exceptional guest service. Guests enjoy spacious accommodations featuring plush Marriott bedding, complimentary high-speed Wi-Fi, in-room coffee makers, ergonomic workspaces, and individual climate control. Additional amenities include a complimentary hot breakfast, indoor pool, fitness center, and business center, providing everything travelers need for a comfortable and productive stay.

If you're passionate about hospitality and enjoy creating memorable guest experiences, Fairfield Inn & Suites State College offers an outstanding opportunity to build your career with Shaner Hotels. Join our team and be part of a company committed to excellence, teamwork, and professional growth.