Five-Star Front Desk Supervisor

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Omni Bedford Springs Resort is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience while guiding the front desk team. You will settle guest accounts, address issues, and collaborate with Concierge, Bell/Door and Ideal Services to ensure seamless guest service.

Ideal candidates have luxury hotel experience, strong customer service, and the ability to multi-task in a fast-paced environment.

Qualifications

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Maintain guest history files on all guests.
• Respond swiftly and effectively in any emergency or safety situations.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Tools

Payroll systems

Microsoft Office

Property Management System

Job description

Omni Bedford Springs Resort is seeking a Front Desk Supervisor to deliver a five-star welcome and departure experience while guiding the front desk team. You will settle guest accounts, address issues, and collaborate with Concierge, Bell/Door and Ideal Services to ensure seamless guest service.

Ideal candidates have luxury hotel experience, strong customer service, and the ability to multi-task in a fast-paced environment.