Overnight Front Desk & Guest Services Associate

True North Hotel Group Inc; Marlborough (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

True North Hotel Group Inc. is seeking a Front Desk Associate/Night Auditor for the Fairfield Inn & Suites in Marlborough, MA. The role combines guest services with night audit duties, ensuring smooth overnight operations and a welcoming experience.

Responsibilities include checking in guests from 11:00 pm to 7:00 am, handling requests, and coordinating with dining, transportation, and other hotel services while maintaining accuracy in guest records.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds.
• Experience in hospitality is a plus.

Responsibilities

• Greet guests and check them in from 11:00 pm to 7:00 am, issuing room keys and directing guests.
• Respond to guest questions in person or over the phone.
• Assist with dining, entertainment and transportation reservations as needed.
• Clerical duties include answering calls, taking messages, reservations, filing, photocopying, faxing, and mailing.

Skills

Hospitality experience

Customer service

Education

High school diploma or GED

1-3 months related experience

Job description

True North Hotel Group Inc. is seeking a Front Desk Associate/Night Auditor for the Fairfield Inn & Suites in Marlborough, MA. The role combines guest services with night audit duties, ensuring smooth overnight operations and a welcoming experience.

Responsibilities include checking in guests from 11:00 pm to 7:00 am, handling requests, and coordinating with dining, transportation, and other hotel services while maintaining accuracy in guest records.