Night Audit Associate

True North Hotel Group Inc; Marlborough (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

True North Hotel Group Inc. is seeking a Front Desk Associate/Night Auditor for the Fairfield Inn & Suites in Marlborough, MA. The role combines guest services with night audit duties, ensuring smooth overnight operations and a welcoming experience.

Responsibilities include checking in guests from 11:00 pm to 7:00 am, handling requests, and coordinating with dining, transportation, and other hotel services while maintaining accuracy in guest records.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Must be able to move, lift, carry, push, pull and place objects weighing up to 50 pounds.
• Experience in hospitality is a plus.

Responsibilities

• Greet guests and check them in from 11:00 pm to 7:00 am, issuing room keys and directing guests.
• Respond to guest questions in person or over the phone.
• Assist with dining, entertainment and transportation reservations as needed.
• Clerical duties include answering calls, taking messages, reservations, filing, photocopying, faxing, and mailing.

Skills

Hospitality experience

Customer service

Education

High school diploma or GED

1-3 months related experience

Job description

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate/Night Auditor to join our team at the Fairfield Inn & Suites in Marlborough, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Serve as the main point of contact for all guest requests and needs from 11:00 pm until 7:00 am.
• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.