Night Front Desk & Guest Services Specialist

True North Hotel Group Inc; Moscow (ID); On-site; USD 33,000 - 38,000; Full time

Job summary

True North Hotel Group is seeking a Front Desk Associate/Night Auditor for the Fairfield Inn & Suites in Moscow, ID. This overnight role runs from 11:00 pm to 7:00 am and requires a welcoming, guest-focused attitude to handle check-ins, guest requests, and safety procedures.

You will greet guests, issue keys, answer questions by phone or in person, and assist with dining, entertainment, and transportation reservations.

Qualifications

• High school diploma or GED required; 1–3 months of related experience preferred.
• Ability to lift up to 50 pounds and perform routine desk duties.
• Hospitality experience is a plus.

Responsibilities

• Serve as the main contact for guest requests from 11:00 pm to 7:00 am.
• Greet guests, check in and issue room keys, and direct guests to rooms.
• Respond to guest questions in person or by phone.
• Assist with dining, entertainment, and transportation reservations as needed.
• Perform clerical duties such as answering calls, entering reservations, and filing.

Skills

Hospitality experience

Education

High school diploma or GED

1–3 months related experience or training

Job description

True North Hotel Group is seeking a Front Desk Associate/Night Auditor for the Fairfield Inn & Suites in Moscow, ID. This overnight role runs from 11:00 pm to 7:00 am and requires a welcoming, guest-focused attitude to handle check-ins, guest requests, and safety procedures.

You will greet guests, issue keys, answer questions by phone or in person, and assist with dining, entertainment, and transportation reservations.