Night Audit & Front Desk Specialist — VIP Service

Fairfield Inn & Suites; Hyannis (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Fairfield Inn & Suites in Hyannis, MA, seeks an Overnight Front Desk Supervisor to manage overnight operations, balance guest accounts, and ensure outstanding guest service. You will reconcile daily front desk tasks, post rooms, and close the day while supporting VIP guests and promoting hotel services.

The role requires a high school diploma or GED, at least 1 year in a similar hotel role, and flexibility for varied shifts. This is an on-site position offering $19 per hour.

Qualifications

• High School Diploma or GED equivalent required
• Minimum 1 year experience in a similar role; hotel experience preferred
• Ability to work flexible schedules

Responsibilities

• Oversee overnight front desk operations and balance guest accounts
• Reconcile daily front desk work and post rooms and close day
• Provide daily reports to Front Office, Housekeeping, Sales, and Executive Office
• Assist front desk agents as needed and ensure guest safety and service
• Handle VIP reservations and promote hotel services to maximize occupancy

Job description

Fairfield Inn & Suites in Hyannis, MA, seeks an Overnight Front Desk Supervisor to manage overnight operations, balance guest accounts, and ensure outstanding guest service. You will reconcile daily front desk tasks, post rooms, and close the day while supporting VIP guests and promoting hotel services.

The role requires a high school diploma or GED, at least 1 year in a similar hotel role, and flexibility for varied shifts. This is an on-site position offering $19 per hour.