Overnight Front Desk: Guest Services Anchor (GSA)

WSS Newnan; Newnan (GA); On-site; USD 21,000 - 23,000; Full time

Job summary

WSS Newnan in Newnan, GA seeks a reliable Overnight Guest Services Ambassador (GSA) to lead front desk operations during overnight hours. You will manage guest relations, safety protocols, and essential support tasks, ensuring a secure, seamless guest experience for all arrivals and in-house guests.

Responsibilities include late check-ins/outs, security checks, incident documentation, and coordination of daily housekeeping and laundry duties as needed, while upholding company standards and Do

Qualifications

• Experience in front desk operations and guest relations.
• Strong communication and conflict-resolution abilities.
• Ability to negotiate and promote services to guests.

Responsibilities

• Provide excellent guest relations and handle night-time guest needs.
• Coordinate late check-ins, early check-outs, reservations, and security checks.
• Maintain safety protocols and respond to emergencies per procedures.
• Document overnight activities accurately and maintain logs.
• Perform laundry duties and basic cleaning tasks as needed.

Skills

Communication

Conflict management

Negotiation and sales

Job description

WSS Newnan in Newnan, GA seeks a reliable Overnight Guest Services Ambassador (GSA) to lead front desk operations during overnight hours. You will manage guest relations, safety protocols, and essential support tasks, ensuring a secure, seamless guest experience for all arrivals and in-house guests.

Responsibilities include late check-ins/outs, security checks, incident documentation, and coordination of daily housekeeping and laundry duties as needed, while upholding company standards and Do